FAQ AND HELP

PAYMENT AND SHIPMENT

HOW CAN I PAY FOR MY ORDER?
- Paypal
- Creditcard
- ApplePay/ GooglePay
- Girocard
- iDEAL
- Sofortüberweisung
- Advance payment
Attention: We will only ship the goods once the money has been received in our account! This may take a few days depending on the credit institution! If we do not receive payment from you after 21 days, we will delete the order from our system, and you will have to reorder!


WHERE SHOULD I TRANSFER THE ADVANCE PAYMENT?
Please remember to state your Order# in the purpose field of the money transfer. Our account number is as follows:

3Dsupply GmbH & Co. KG
IBAN: DE28480501610023192578
SWIFT: SPBIDE3BXXX
Sparkasse Bielefeld

Paypal payments to paypal@supergeek.de

Customers from abroad pay any bank fees that may be incurred. Please check with your credit institute if and what fees apply. For our Swiss customers we do not charge VAT. These charges will be incurred by the Swiss postal service upon delivery.

If no payment reaches us after 21 days, we will delete your order and you have to place it again to get your stuff, if you still want it!


WHO DELIVERS THE HOT SHIT?
We ship everything via DHL, that means you can also choose a "Packstation" as your address.


WHAT ARE THE SHIPPING COSTS IN GERMANY?
Shipping costs within Germany are 6.90€. When you reach an order worth of 100.00€ shipping is free of charge.


WHAT ARE THE INTERNATIONAL SHIPPING COSTS?
Countries we deliver to, minimum order values and shipping costs are listed in this table.


I PLACED AN ORDER AND HAVEN'T HEARD FROM YOU YET?
You will be notified about every step of the production via E-Mail. From order reciept to payment, when we produce your ordered item and when we ship it.

You looked and found that nothing has happened? The magic words are >spam filter

It wasnt the spam filter? Then contact us, with your order# via post@supergeek.de. Our friendly support is there for you!


HOW LONG DOES THE SHIPPING TAKE?
As soon as your payment reaches us, your desired merchandise will be produced freshly for you. Usually your order should reach you within three workdays within Germany. With advance payment order it may take longer, because we only start processing it when the money is received on our account.
Please understand, that an order may take one or two days longer, especially if you're from outside Germany. But, if no package reached you within a week, please contact us via email and we'll investigate what is going on.

You order status can be tracked by clicking the link you received in your received in you order confirmation or with your customer account.


WHERE IST MY PARCEL?
As soon as your order has been picked up by the parcel service of your choice, you'll receive an email which includes your tracking#.


EXCHANGES AND RETURNS

YOUR SHIRT DOESN'T FIT OR YOU GOT A WRONG ONE?
You can print out a return slip here. A simple note with the all the necessary information will do as well.

Our address is the one that's also on the shipping label:

3dsupply GmbH & Co. KG
Umlostrasse 50c
33649 Bielefeld
Germany

Mind that we only accept returns that are unworn and unwashed. Please send it back sufficiently stamped, we'll pay for the new shipping costs - we're only a small business and can't offer free returns, sorry!

You can find further information in our >terms and conditions< §4.


CAN I RETURN THE PARCEL WITHOUT BEING FRANKED?
Please do not send us unstamped parcels, because additional costs will incurr. If you are not shure how to send back a product, email our friendly support indicating your invoice#: post@supergeek.de


OUR TEXTILES

SIZE, COLOUR AND FIT
We love to do what we do and place great value on using only high quality raw textiles. We make sure that our suppliers guarantee a sustainable production process with fair production conditions.

You can find an overview of all our availlable garments and colours on our garment information site. There you can find a size table, availlable colours and can check out the clothes' fit in the photos. Just klick through the gallery.


BRANDS, CERTIFICATES AND SEALS
You can be sure that all of our clothes are manufctured under fair working conditions. You'll find information about the brands right here.

B&C
No compromise with the Belgian manufacturer B&C: All t-shirts, poloshirts and hoodies are certified with the Oeko-Tex® Standard 100. As a member of the Business Social Compliance Initiative (BSCI) and the Fair Wear Foundation (FWF) B&C is also committed to maintaining high social standards in all supplier countries.

Certificate and Seals: Oeko-Tex® Standard 100, GOTs
Memberships: BSCI, FWF, REACH, Fairtrade
www.bc-collection.eu

JUST HOODS
Certificates and Seals: vegan, WRAP
www.justhoodsbyawdis.com

NEUTRAL
Certificates and Seals: Fairtrade, Organic Cotton, Sustainable, SA8000 Standard, EU Ecolabel, Öko-Tex® Standard 100
www.neutral.com