FAQ and Help
Payment and Shipment
- Direct debit (up to a product value of max. 50,00 €; only to German delivery adresses)
- Amazon Payment
- Advance payment / prepayment
Please remember to state your Order# in the purpose field of the money transfer. Our account number is as follows:
3Dsupply GmbH & Co. KG
Paypal payments to firstname.lastname@example.org
Customers from abroad pay any bank fees that may be incurred. Please check with your credit institute if and what fees apply. For our Swiss customers we do not charge VAT. These charges will be incurred by the Swiss postal service upon delivery.
If no payment reaches us after 21 days, we will delete your order and you have to place it again to get your stuff, if you still want it!
We ship everything via DHL, that means you can also choose a "Packstation" as your address.
If you live in Bielefeld or close by, you can of course come by and pick up your order here. That way you save the shipping costs! In this case we will contact you via mail or phone once your order is ready for pickup. (Note that we don't offer this right now because of the corona pandemia.)
Smaller items, singe shirts and such, are sent by letterpost.
Shipping costs within Germany are 4.90€. When you reach an order worth of 45.00€ shipping is free of charge.
Countries we deliver to, minimum order values and shipping costs are listed in this table.
You will be notified about every step of the production via E-Mail. From order reciept to payment, when we produce your ordered item and when we ship it.
You looked and found that nothing has happened? The magic words are >spam filter<! Please take a look in your spam folder and check if it maybe ate our mail!
It wasnt the spam filter? Then contact us, with your order# via email@example.com. Our friendly support is there for you!
As soon as your payment reaches us, your desired merchandise will be produced freshly for you. Usually your order should reach you within three workdays. With advance payment order it may take longer, because we only start processing it when the money is received on our account.
Please understand, that an order may take one or two days longer. But, if no package reached you within a week, please contact us via email or phone and we'll investigate what is going on.
You order status can be tracked by clicking the link you received in your received in you order confirmation or with your customer account.
As soon as your order has been picked up by the parcel service of your choice, you'll receive an email which includes your tracking#. You won't have shipment tracking availlable with single t-shirt orders. These will be shipped via letter post by the >Deutsche Post<.
Exchanges and returns
In your package you'll find a return slip. If it's not there or in case you lost it, you can print out a new one here. A simple note with the all the necessary information will do as well.
Our address is the one that's also on the shipping label:
3dsupply GmbH & Co. KG
Mind that we only accept returns that are unworn and unwashed. Please send it back sufficiently stamped, we'll pay for the new shipping costs - we're only a small business and can't offer free returns, sorry!
You can find further information in our >terms and conditions< §4.
Please do not send us unstamped parcels, because additional costs will incurr. If you are not shure how to send back a product, email our friendly support indicating your invoice#: firstname.lastname@example.org
We love to do what we do and place great value on using only high quality raw textiles. We make sure that our suppliers guarantee a sustainable production process with fair production conditions.
You can find an overview of all our availlable garments and colours on our garment information site. There you can find a size table, availlable colours and can check out the clothes' fit in the photos. Just klick through the gallery.
You can be sure that all of our clothes are manufctured under fair working conditions. You'll find information about the brands right here.
No compromise with the Belgian manufacturer B&C: All t-shirts, poloshirts and hoodies are certified with the Oeko-Tex® Standard 100. As a member of the Business Social Compliance Initiative (BSCI) and the Fair Wear Foundation (FWF) B&C is also committed to maintaining high social standards in all supplier countries.
- Certificate and Seals: Oeko-Tex® Standard 100, GOTs
- Memberships: BSCI, FWF, REACH, Fairtrade
- Certificates and Seals: vegan, WRAP
- Certificates and Seals: Fairtrade, Organic Cotton, Sustainable, SA8000 Standard, EU Ecolabel, Öko-Tex® Standard 100